Refund and Returns Policy
Refund and return claims will only be accepted within 10 days after receiving the order. To be eligible for a refund/return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only accept order replacement/refunds if and only if the item is:
- Has non-removable stain
- Broken zipper
- Has missing button
- Misaligned stitch
Please note that we do not accept unapproved replacement/refunds. Contact us first via email (email@example.com) and send us a photo of the damaged item to process your replacement/refund. Coswears has the right to deny any unapproved replacement/refund.
Wrong Product Shipped/Missing Items
Please contact us immediately at firstname.lastname@example.org along with a photo of what you received and we can send you the missing/correct items right away.
We offer refund and order replacement on items with printing issues such as:
- Color difference
- Print Quality
All products are custom print, there are may be small differences in the design in terms of color and seams and/or arms due to the custom nature for the production process. If the difference in color, print quality, and alignment is obvious, we will resend or refund immediately. Contact us at email@example.com
The customer placed the wrong size
Refunds will not be issued for orders with wrong size placed by the customer, only exchanges are allowed. Please note that customer will shoulder the cost of returning the item back to us as well as the reshipping fee. Contact us to inquire about the reshipping fee.
Ship wrong size
If we sent the wrong size, please email us a photo of what you received (showing the size tag) to firstname.lastname@example.org. We will issue a replacement right away.
You may request order cancellation or modification within 48 hours upon placing an order. We can no longer accept any cancellation and order modification beyond 24 hours once we start the production. Contact us immediately at email@example.com
Several types of goods are exempt from being returned/refund. Please read below.
Additional non-returnable items: