Frequently Asked Questions
Q: HOW DO I APPLY MY DISCOUNT CODE?
Apply your discount code to the "discount code" input box upon check out (shown below). If you're a first time customer, don't forget to grab your 10% discount code here.
Q: HOW DO I CONVERT THE PRICE TO MY LOCAL CURRENCY?
Change to your local currency by clicking the USD on the top right side of the page. A list of currency will appear then select the currency you prefer. If your currency isn't on the list, do not hesitate to contact us at firstname.lastname@example.org.
Q: HOW CAN I PAY USING MY CREDIT/DEBIT CARD?
Q: HOW LONG DOES THE SHIPPING TAKE?
Each shirt is cut, sewn, and custom printed just for you when you place an order. So please allow 3-7 days processing time for our manufacturer to custom-made your apparels before we can ship them out for you.
Free Standard Shipping takes 7-15 days. Check out our Shipping Policy for more info.
Q: WHERE IS MY ORDER?
We assure you that your order is already on its way to you. But if you didn't receive your order within the span of waiting time (3-7 days processing time + Standard shipping 7-15 days ), do not hesitate to contact us at email@example.com
Q: HOW DO I REFUND OR REPLACE MY ITEMS?
Refund and replacement claims will only be accepted within 10 days upon receiving the order. We only accept replacement/refund if and only if the items are:
- has non-removable stain
- broken zipper
- has missing button
- misaligned stitch
- printing issues
- has missing items
- we shipped the wrong size/items
Please note that we do not accept and has the right to deny unapproved replacements/refund. Contact us immediately at firstname.lastname@example.org.
Q: I WANT TO CHANGE/CANCEL MY ORDER
Order modifications and cancellations are only accepted within 24 hours upon placing an order. Contact us immediately at email@example.com.